On the surface, things are quite pleasant at Ferreira's. The customer service personnel are somewhat friendly, if not completely efficient and you even get Magna points on your payments.
The first thing that turned me off:
The customer service agent spent literally almost an hour adjusting and re-adjusting the frame of my glasses which had previously felt fine to me. You'd think it would fit perfectly afterwards right? Wrong! After wearing it for just a few hours, the back of my ears was sore from too much pressure from the frame. I tried not pressing it down when I put it on, but this did not make a difference. I had to endure that discomfort for as long as it took me to get to an office and get another person to re-adjust it for me. This one wanted to show off his knowledge so he made a point about telling me the biological name of the tissue that the frame was pressing on...he managed to alleviate some of my distress (with his adjustments) so it felt a little better, but it turns out that it was not completely perfect so I had to end up doing some of my own bending and twisting to get the frame to fit without causing me headaches.
Second issue:
I paid a lot extra for my lenses because they at Ferreira's did not have the inexpensive coating that did the same job that transitions lens does. I also paid for anti-reflective coating which managed to crack all over my lens after just a few months making it look extremely scratched. I now have to go back and show this to them to hear what their story will be.
Third issue:
One of the apparently inferior nose pads on my lens recently broke off so I had to have it replaced. I was charged $17 for one pad, not even a pair. You'd think this would be free...after all, it's the fault of their inferior frame, which I bought at their store. I've never had to buy a nose pad before, they all previously outlasted the lenses and the frame. The other side is already half-broken and apparently they didn't have the foresight to replace it the same time as the other, one so when that one comes off, I will have to march back to the store to get another replacement...and hope they haven't jacked up the prices! LOL
Now why would I ever want to go back to a place as incompetent as this one, selling inferiour quality products, and not providing less-expensive but perfectly viable alternatives to customers? I cannot think of a single reason. I don't care how many Magna points I can get. It's no wonder they have to advertise, they certainly won't get any word-of-mouth testimonials from me, or probably any of their other customers.
1 comment:
Hi, my name is Brent Lezama, and i am really shocked to hear of such events happening at ferreira optical. I had been an optical repair technician there, and at that time of my realm, there was never any complaints by any customers especially with regards to adjustments and repairs. No doubt if i was still there you would be saying different.
My advise to you is: do not leave an organization that gives A class customer service.
Any time you're in this position again ask to see these professionals- Mr. Seetahal, Mr Votor, Mr. Earland Bandfield or
Mr Brent Lezama(well i am mr. brent lezama)sorry i would not be able to help as i am currently in Canada, but the other three should as they are top quality technicians, no doubt the best in Trinidad.
All the best and dont forget to mension who helped you, when next you visit FERREIRA OPTICAL.
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