It's a sure sign these security staff are being well-treated and not under any stress because they always look so relaxed and happy when I visit any branch of a certain CU.
Would it kill them to pass on the good vibes to customers by not wasting their time?
This is the time of a pandemic, people want to get in and out as fast as possible, not to be told "stand there" - when they could have been signing in at the log book which was not being used when they were told to just stand there- and then made to wait an extra few minutes while someone else who came after them was sent straight to the log book.
The security staff did just that to me and then proceeded to get an attitude because I had the gall to point out that they were wasting my time. Not only were they wasting my time but they were putting me at greater risk by having me wait longer than necessary, when I could have been asked to sign the log book as soon as I entered so that I could be ready to make the next move without delay when my turn came.
I am not trying to be unreasonable, just trying to be efficient with my time especially when it comes to interacting with the public and it is not unreasonable to want to limit my exposure time when the public continues to demonstrate a level of reckless abandon when it comes to following the guidelines for safety during the pandemic.
It is deplorable and very unfortunate security staff are not capable of thinking innovatively - but even if they cannot do that, at the very least, if they could adopt a nicer attitude at all times whether or not they think the customer is right or wrong, things would go a lot more smoothly.
One particular female security guard has a condescending attitude and on that day thought it was her duty to punish me for pointing out that my time was being wasted. This is not customer service, this is customer abuse.
All I wanted was an efficient experience: to get in as quickly as possible and move through the system similarly, not trying to jump any lines, and it could have been done better that day.
On top of that insult, the first teller I approached, instead of sending me straight to the next teller who was available, tried to tell me wait. Why? Why would you tell someone to wait if there is someone else who can see them? Do these people not get training in customer service? Clearly this organisation requires the services of a consultant to get their team the training they need, unless it is their desire to make the customer experience as difficult as possible so that people will just choose not to visit the branches at all, in which case, they're doing a brilliant job.
