I take my fas' self and recommend that my friend buy her computer from Your Investments Ltd. They build the systems themselves and give you a decent deal. I told my sister also to buy her pc there. Forgot to mention to my friend that they usually always have delays in delivery even though if you call them at any given time (which I realize later) they will tell you that you can get your pc in a week.
P.S. A week has passed and she has been told, "next week" but not what day next week!
My sister's pc is working ok except for the cdrom so the sytem has to be taken back to be checked because none of the simple things I've tried seem to work.
Saturday, February 26, 2005
Friday, February 25, 2005
Thursday, February 24, 2005
Customer service story - duty on imports
Imported a Leapad Learning system. It was classified as a TOY
(WEIGHT: 5 LBS)
I thought the duty fee looked way too high especially since the last item which was in the same class as this was not assessed any duty fees.
I wrote to Skymail (TTPost) via email to query the high duty charge and I was told (via email) to call this number 6262345 which turns out to be ecourier.
First time I called ecourier, pressed 1 for customer service, spoke with female, who did not identify herself. She told me duty on toys: 20% so if they classified it as a toy it would be assessed 20% duty on the value (and I know they add vat)
I called back when I calculated the duty and it still didn't compute with what I was charged.
This time spoke with a guy who when he found out I was a myskymail customer tried to tell me that myskymail was in process of handling my package.
I countered with: I already have my package
ecourier csr: and they told you to call us?
me: they said if I have a query about duty to call this number
So he then asked for the awb and asked if there was anything in the package with the price. I said yes. He took a contact number and said he would call tomorrow. Still didn't offer his name. I asked for his name and then he told me (Nellon in customer service) and repeated that he would call me tomorrow.
So I will tell you more tomorrow! :)
(WEIGHT: 5 LBS)
I thought the duty fee looked way too high especially since the last item which was in the same class as this was not assessed any duty fees.
I wrote to Skymail (TTPost) via email to query the high duty charge and I was told (via email) to call this number 6262345 which turns out to be ecourier.
First time I called ecourier, pressed 1 for customer service, spoke with female, who did not identify herself. She told me duty on toys: 20% so if they classified it as a toy it would be assessed 20% duty on the value (and I know they add vat)
I called back when I calculated the duty and it still didn't compute with what I was charged.
This time spoke with a guy who when he found out I was a myskymail customer tried to tell me that myskymail was in process of handling my package.
I countered with: I already have my package
ecourier csr: and they told you to call us?
me: they said if I have a query about duty to call this number
So he then asked for the awb and asked if there was anything in the package with the price. I said yes. He took a contact number and said he would call tomorrow. Still didn't offer his name. I asked for his name and then he told me (Nellon in customer service) and repeated that he would call me tomorrow.
So I will tell you more tomorrow! :)
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